Terms of Use

Introduction

Welcome to offline (the "App"). The operator is offline (the "Operator"). These terms govern the use of the App and your relationship with the Operator.

By using the App you confirm that you are at least 16 years old, have legal capacity to enter into this agreement, and agree to these terms and the privacy policy.

Nature of the service

The App serves to connect people through real offline events. It is not a dating or classic social network.

The App does not guarantee the success, safety, or quality of any event. You bear personal responsibility for your attendance and behavior.

Registration and account

When registering you provide truthful data including date of birth. Date of birth is immutable after registration.

Users under 18 do not have access to content tagged 18+. Users of any age may be hidden from minors based on settings.

You are responsible for protecting your login credentials. The Operator is not liable for damages caused by misuse of your account.

Events, deposits and tickets

A private event carries a €4 deposit or no deposit at all — the organizer chooses at creation and it cannot be changed afterwards. The organizer pays the deposit too, and it is returned to them under the same rules as to any other attendee. The refund rules are set out in the help centre and form part of this agreement. If a user deletes their account and has a deposit that has not yet been returned to them, that deposit is forfeited to the Operator.

Creating a public event carries a fee: a free event costs a one-off €4, a paid event costs one ticket price. Both belong to the Operator and are not refunded, including where the event is later cancelled.

Public paid events can only be created by business profiles. The Operator charges no commission on ticket sales. Only the Stripe payment-processing fee is deducted from the transfer to the business account — at least 1.5% + €0.25; where the fee for a card is higher (for example cards issued outside the EEA, commercial and premium cards), that difference is deducted as well. Ticket refunds are handled by the business directly with the buyer. A purchased ticket cannot be returned by leaving the event — it can instead be listed for sale, and if it sells the money comes back; if it does not sell, the ticket remains valid for the event and, unused, is forfeited like any other ticket. If a user deletes their account, they give up the tickets they bought in favour of the Operator. The ticket is not destroyed — the Operator becomes its owner and may sell it again; the proceeds of that sale belong to the Operator. This is not a commission on the ticket the business sold: that sale already completed and the business was paid for it just as for any other ticket it sells. The holder of a ticket may gift it to a user with whom they have a direct chat in the app, up until the event starts. A gift is an offer: until the recipient accepts it, the ticket stays with the holder; the offer ends by acceptance or refusal. Before it is accepted, the holder may also withdraw the offer. Once accepted, the ticket belongs to the recipient exactly as if they had bought it themselves, and the same rules apply to it. Gifting is free of charge and the Operator transfers no money in connection with it. If a buyer disputes a payment with their bank, Stripe automatically pulls the disputed amount back from the connected account of the business.

Ranking in the feed and paid promotion

The feed is not chronological. The order of events is determined by several parameters, in descending order of importance: (1) paid promotion, (2) your own behaviour in the app — what you tap, open and dismiss, tracked by category and organiser, (3) the interests you selected, (4) distance from your home location, and (5) how soon the event takes place.

Who sees an event at all is decided before any ranking happens: only events matching a person's interests and within their radius enter their feed. The parameters above then decide the order within that selection, and nothing more.

Paid promotion carries by far the greatest weight of these: for a one-off fee of €2 an organiser buys seven days of their event appearing higher in the feed. What that buys is position, not reach: the event appears higher to the same people it would have reached anyway, and promotion does not widen that group. It is the only way ranking can be influenced by payment, and such an event is labelled as an advertisement in the feed. Promotion affects the feed only; it has no effect on the map or on search.

What the fee does not guarantee: a promoted event appears above non-promoted ones, but promoted events are ordered among themselves by the remaining parameters — first place cannot be bought. Promotion does not stack: a second fee on the same event improves its position no further and does not add another seven days to the window already running — it replaces that window with a new seven days counted from the new payment. Promotion applies to the single event paid for, not to a recurring series — every later occurrence is its own event and is promoted separately. The benefit is also relative — the more events are promoted at the same time, the less promotion distinguishes them from one another.

The seven days run from payment and do not pause; if the event takes place sooner, the rest of the window elapses unused. The fee is not refunded when an event is cancelled by the organiser, when it is cancelled automatically for not reaching its minimum number of attendees, or when moderation suspends it for breaching these terms. If a suspension is lifted on review as unfounded, however, we refund the fee to the original payment method within 14 days. If you materially change a promoted event — its title, date or category in particular — we may end the promotion without compensation, so that a paid position cannot be used for a different event.

You can turn personalised ranking off in Settings. Parameter (2) then does not apply and the feed is ordered without regard to your previous behaviour. This does not turn off paid promotion — promoted events still appear in the feed, always labelled as advertisements.

User behavior

You undertake to behave considerately and in accordance with law. Harassment, hateful content, spam, fraud, sale of prohibited substances, and any activity damaging other users or third parties is prohibited.

Violations may result in restricted features, content removal, or permanent account ban.

User content

Content you upload (photos, messages, reviews) remains your property. You grant the Operator a limited license to store, display and process it to the extent necessary for App operation.

You are responsible for ensuring you have the right to share the content and that it does not infringe third-party rights.

Termination and deletion

You may delete your account at any time in settings. Upon deletion your personal data will be removed to the extent described in the privacy policy.

The Operator reserves the right to restrict or close an account upon repeated violations. The financial consequences of deleting an account for purchased tickets and for a deposit that has not yet been returned are set out in the article "Events, deposits and tickets". If, at the time of deletion, you have an affiliate balance you have not withdrawn, the Operator will attempt to transfer it to your connected Stripe account; if the transfer is not possible, the balance is forfeited to the Operator.

Limitation of liability

The App is provided "as is". The Operator is not liable for damages arising from event attendance or for user-generated content.

Nothing in these terms limits liability where the law does not permit such exclusion.

Changes to terms

Terms may be updated in the future. We will notify you of changes in the App at least 14 days before they take effect. By continuing to use the App after that date you agree to the changes.

Governing law

This agreement is governed by the law of the Slovak Republic. Disputes will be resolved by the competent court in the Slovak Republic, unless mandatory consumer law provides otherwise.